Privacy policy

We collect the information needed to process and deliver your order, including your name, contact details, shipping and billing address, order contents, and payment status. Payment details are handled securely by the checkout provider and are not stored by PawHug.

We may also receive technical information such as device type, browser, pages visited, and cookie identifiers to keep the store secure and understand how it is used.

We use your information to fulfil orders, provide tracking, answer support requests, prevent fraud, improve the store, and meet legal obligations. Marketing messages are sent only where permitted, and you can unsubscribe at any time.

We share only what is necessary with providers that support checkout, payment, delivery, analytics, and store operation. We keep records only for as long as reasonably required for fulfilment, support, fraud prevention, accounting, and legal compliance.

Depending on where you live, you may request access, correction, deletion, restriction, or a copy of your personal information. You may also object to certain uses or withdraw consent where processing relies on consent.