Refund & replacement policy

If your item arrives damaged, defective, or materially different from what you ordered, contact us promptly with your order number and clear photos. Once verified, we will send a free replacement. You do not need to return the damaged item unless we specifically arrange and pay for its return.

We do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, or unwanted colour selection. Please use the size guide and check every bundle choice before payment.

Orders begin processing quickly. We cannot guarantee changes or cancellation after checkout is completed. If an order can be stopped before fulfilment, any approved refund is returned to the original payment method.

This policy does not limit mandatory consumer rights that apply in your country. Where local law provides additional remedies for faulty goods, those rights remain available.